Hey 👋. I’m Matt.
I lead product operations across CVS Health’s infrastructure and security organization — unifying roadmaps, resolving cross-team dependencies, and building the practices that let good people stop debating who decides what and start solving real problems.
After 15+ years in these types of spaces, I keep coming back to three ideas:
- How you think changes what is possible — you can’t prioritize what you can’t see; map competing mental models to make the landscape visible, then decide where to move
- Team boundaries shape system architecture — the org chart, project list, and capability map tell you more about what you’ll build than any technology choice or leadership mandate
- Every org has an operating system, but few know their operating model — the goal can’t start with simpler systems; first make the implicit knowable and the relationships between goals comprehensible, then pursue outcomes — technological, cultural, or product
Continue on to read articles or check out my digital garden
Creating a Contributor Experience for Humans
In preparation for the wonderful Open Source 101, I wanted to challenge my assumptions on what makes a great contributor experience by asking.
Community Metrics: Share of Voice
One of the dark arts of measurement This is part three on a series exploring metrics that can position a Community program as a successful business investment.
Community Metrics: What’s the ROI of Stickers?
To start this series on metrics off right, an aside is needed.
The Value of Community Metrics
What does it look like for Community to be a quantifiable value to a company?
How to Use Markdown Everywhere
I haven’t always loved plain text syntax. Once I embraced git as the langua franca of IT Operations, I knew that made Markdown required knowledge.
Lessons in Culture from KubeCon 2017
The themes that left me thinking how this community will change our industry.
Dev and Ops Personas for Open Source Documentation
In a previous role, I wore a few different hats throughout my day as a Developer Advocate.
Dev and Ops Personas for Open Source Documentation
In a previous role, I wore a few different hats throughout my day as a Developer Advocate.
I Have a Maiden Name
An exploration of surnames, beliefs and actions. I married my wife on May 29th, 2016.
The Open Source Monitoring Stack at Staples
Snap has led to a collaboration with the Site Reliability Engineering (SRE) team at Staples.