Hey 👋. I’m Matt.
I lead product operations across CVS Health’s infrastructure and security organization — unifying roadmaps, resolving cross-team dependencies, and building the practices that let good people stop debating who decides what and start solving real problems.
After 15+ years in these types of spaces, I keep coming back to three ideas:
- How you think changes what is possible — you can’t prioritize what you can’t see; map competing mental models to make the landscape visible, then decide where to move
- Team boundaries shape system architecture — the org chart, project list, and capability map tell you more about what you’ll build than any technology choice or leadership mandate
- Every org has an operating system, but few know their operating model — the goal can’t start with simpler systems; first make the implicit knowable and the relationships between goals comprehensible, then pursue outcomes — technological, cultural, or product
Continue on to read articles or check out my digital garden
What two communities taught me about my expectations for community
A note: This post was created on a previous domain and migrated in 2018{: style=“color:gray; font-size: 80%; text-align: center;”}
On Explorers Villager and Towns Planners of Simon Wardley
_Note: When I first learned this theory, it was called by another name.
The Impact of Mistaken Sales Cycles — An Analysis of Yelp
“You shouldn’t use Yelp,” told a new friend of mine. “Their sales model is extortion that bullies local businesses.
My Latest Obsession: Admins becoming Developers
A note: This post was created on a previous domain and migrated in 2018{: style=“color:gray; font-size: 80%; text-align: center;”}
The Oxymoron of Productivity
How I was more productive in the last 2 weeks without productivity tools than I ever was with them No matter your exact job role, you are a project manager.
Infrastructure as a Means, not an End
In philosophy, the term means to an end refers to any action (the means) carried out for the sole purpose of achieving something else (an end)
Cloud, DevOps, and Other Fads Sysadmins Don't Need to Care About (Yet)
Talk track from my keynote presented at VTUG Summer Slam 2013